Legal notice
LEGAL NOTICE
Disclosures under Japan’s Act on Specified Commercial Transactions
■ Store Name
GO!!MORE↗
■ Seller’s Legal Name, Address, and Telephone Number
Upon request, we will promptly provide these details in writing or by email, allowing sufficient time for you to review them before placing an order.
To request disclosure, please contact us at the email address below.
info@go-more-tokyo.com
■ Customer Support
Please contact us through our Contact form or the email address above.
Support hours: Monday–Friday, 9:00–17:00 Japan Standard Time, excluding Japanese public holidays.
■ Product Prices
Please refer to the prices displayed on each product page.
Prices for delivery within Japan include Japanese consumption tax. Display currencies and applicable prices may vary depending on the destination country or region.
■ Additional Charges
Shipping charges and any applicable taxes may apply.
Please refer to our Shipping Policy for details. The total amount payable will be displayed at checkout before you confirm your order.
For orders delivered to the United States, the “Shipping & import fees” charge includes shipping, customs duties, and import clearance fees. Any applicable U.S. sales tax will be shown separately at checkout.
■ Payment Methods
You can use the payment methods displayed at checkout.
■ Payment Timing
Payment is processed when you place your order. The actual debit or billing date depends on your card issuer or payment provider.
■ Dispatch Timing
Orders are normally dispatched within 3–5 business days after payment confirmation.
Delivery time after dispatch varies depending on the destination, shipping conditions, and customs clearance.
For products with a separately stated dispatch schedule, please refer to the relevant product page.
■ Returns and Exchanges
To request a return, please contact us within 7 days of delivery and before sending the item back. We will provide return instructions.
Returns for personal reasons are accepted only if the item is unused and both the item and its packaging remain in their original condition.
We do not accept returns of used or worn items, items damaged through use, washing, or improper handling, or items returned without prior contact.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will review the issue and work with you to resolve it.
■ Return Shipping Costs
We cover return shipping costs for defective or incorrect items and other issues for which we are responsible.
For returns for personal reasons, customers are responsible for return shipping costs.
■ Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your card issuer or payment provider.
For further details, please refer to our Refund Policy.
Nothing in this notice limits your rights under applicable law.